Register Intent
Q1: I have submitted the Seller’s Resale Checklist and it is still valid as at 1 Jan 2018. Is there a need to for me to register an ‘Intent to Sell’?
A1 : No. However, you need to wait out the 7 days cooling-off period from the date of submission of the Seller's Resale Checklist, before granting an OTP.
Q2: I have done the Seller’s Resale Checklist more than six months ago and it has expired. I still want to sell my flat. What do I do next?
A2 : From 1 Jan 2018 onwards, you will need to register an Intent to Sell in the HDB Resale Portal. If there are more than one owner in your flat, only one of you need to login to the HDB Resale Portal to register the Intent to Sell. Thereafter, you need to wait out the 7-day cooling-off period before granting an OTP to the buyers.
Q3: I have submitted the Buyer’s Resale Checklist before 1 Jan 2018. Is there a need to for me to register an ‘Intent to Buy’ before sellers grant me an OTP on or after 1 Jan 2018?
A3 : No. There is no need for you to register an Intent to Buy if you have a valid Buyer's Resale Checklist.
Q4: The sellers want to grant me an OTP on or after 1 Jan 2018, but I have not done the Buyer's Resale Checklist. What do I do?
A4 : Before the sellers grant you the OTP:
(a) You need to register an Intent to Buy in the HDB Resale Portal. If there are more than one buyer of the flat, only one of you need to login to the HDB Resale Portal to register Intent to Buy.
(b) If you intend to take an HDB housing loan for your flat purchase, you need to have a valid HDB Loan Eligibility Letter.
Q5: The sellers grant me an OTP before 1 Jan 2018. I want to exercise the OTP on or after 1 Jan 2018, but I have not done the Buyer's Resale Checklist. What do I do?
A5 : Before you exercise the OTP:
(a) You need to register an Intent to Buy in the HDB Resale Portal. If there are more than one buyer of the flat, only one of you need to login to the HDB Resale Portal to register the Intent to Buy.
(b) If you intend to take a home loan for your flat purchase, you need to have a valid HDB Loan Eligibility Letter or a FI's Letter of Offer.
Q6: My salesperson has submitted the Resale Checklist for me but I did not endorse it by 31 Dec 2017. What do I do?
A6 : As you did not endorse the resale checklist by 31 Dec 2017, the resale checklist is not considered as completed and submitted. If you are a seller, you have to register an Intent to Sell in the HDB Resale Portal, and wait out the 7-day cooling-off period before granting an OTP to the buyers. If you are a buyer, you have to register an Intent to Buy in the HDB Resale Portal before sellers grant you an OTP.
Q7: After registering my Intent to Buy, I am guided to apply for an HDB Loan Eligibility (HLE) letter if I am getting an HDB housing loan. What if I want to get a loan from a FI? When must I have the HLE letter or FI's Letter of Offer (LO)?
A7 : From 1 Jan 2018 onwards, the sellers can grant you an OTP only after you have obtained a valid HLE letter from HDB. If you intend to get a home loan from a FI, you must have a valid LO before you exercise the OTP.
Q1: I have submitted the Seller’s Resale Checklist and it is still valid as at 1 Jan 2018. Is there a need to for me to register an ‘Intent to Sell’?
A1 : No. However, you need to wait out the 7 days cooling-off period from the date of submission of the Seller's Resale Checklist, before granting an OTP.
Q2: I have done the Seller’s Resale Checklist more than six months ago and it has expired. I still want to sell my flat. What do I do next?
A2 : From 1 Jan 2018 onwards, you will need to register an Intent to Sell in the HDB Resale Portal. If there are more than one owner in your flat, only one of you need to login to the HDB Resale Portal to register the Intent to Sell. Thereafter, you need to wait out the 7-day cooling-off period before granting an OTP to the buyers.
Q3: I have submitted the Buyer’s Resale Checklist before 1 Jan 2018. Is there a need to for me to register an ‘Intent to Buy’ before sellers grant me an OTP on or after 1 Jan 2018?
A3 : No. There is no need for you to register an Intent to Buy if you have a valid Buyer's Resale Checklist.
Q4: The sellers want to grant me an OTP on or after 1 Jan 2018, but I have not done the Buyer's Resale Checklist. What do I do?
A4 : Before the sellers grant you the OTP:
(a) You need to register an Intent to Buy in the HDB Resale Portal. If there are more than one buyer of the flat, only one of you need to login to the HDB Resale Portal to register Intent to Buy.
(b) If you intend to take an HDB housing loan for your flat purchase, you need to have a valid HDB Loan Eligibility Letter.
(a) You need to register an Intent to Buy in the HDB Resale Portal. If there are more than one buyer of the flat, only one of you need to login to the HDB Resale Portal to register Intent to Buy.
(b) If you intend to take an HDB housing loan for your flat purchase, you need to have a valid HDB Loan Eligibility Letter.
Q5: The sellers grant me an OTP before 1 Jan 2018. I want to exercise the OTP on or after 1 Jan 2018, but I have not done the Buyer's Resale Checklist. What do I do?
A5 : Before you exercise the OTP:
(a) You need to register an Intent to Buy in the HDB Resale Portal. If there are more than one buyer of the flat, only one of you need to login to the HDB Resale Portal to register the Intent to Buy.
(b) If you intend to take a home loan for your flat purchase, you need to have a valid HDB Loan Eligibility Letter or a FI's Letter of Offer.
(b) If you intend to take a home loan for your flat purchase, you need to have a valid HDB Loan Eligibility Letter or a FI's Letter of Offer.
Q6: My salesperson has submitted the Resale Checklist for me but I did not endorse it by 31 Dec 2017. What do I do?
A6 : As you did not endorse the resale checklist by 31 Dec 2017, the resale checklist is not considered as completed and submitted. If you are a seller, you have to register an Intent to Sell in the HDB Resale Portal, and wait out the 7-day cooling-off period before granting an OTP to the buyers. If you are a buyer, you have to register an Intent to Buy in the HDB Resale Portal before sellers grant you an OTP.
Q7: After registering my Intent to Buy, I am guided to apply for an HDB Loan Eligibility (HLE) letter if I am getting an HDB housing loan. What if I want to get a loan from a FI? When must I have the HLE letter or FI's Letter of Offer (LO)?
A7 : From 1 Jan 2018 onwards, the sellers can grant you an OTP only after you have obtained a valid HLE letter from HDB. If you intend to get a home loan from a FI, you must have a valid LO before you exercise the OTP.
Request for Value
Q8: I have submitted a Request for Value. Where can I view the status of my request?
A8 : You can view the status via the HDB Resale Portal.
Q9: I am submitting a valuation request on 1 Jan 2018 for my transaction which was contracted on or before 31 Dec 2017. I note that I have to pay higher valuation fees. Why is that so?
A9 : For buyers who were granted an option on or before 31 Dec 2017, HDB will send such cases to the HDB's Panel of Valuers for a valuation. Buyers will have to pay $226.00 (3-room and larger flats) or $156.45 (1-/2-room flats) for the valuation.
For cases where flat sellers grant an OTP on or after 1 Jan 2018, the buyers who intend to finance the purchase of the flat using their CPF monies or a home loan must submit a request to HDB to confirm the value which forms the basis for home loan and CPF usage. The processing fee for the request is $120 (inclusive of GST). HDB will send them an email once the value is ready. Buyers can also check the status via the HDB Resale Portal.
Q8: I have submitted a Request for Value. Where can I view the status of my request?
A8 : You can view the status via the HDB Resale Portal.
Q9: I am submitting a valuation request on 1 Jan 2018 for my transaction which was contracted on or before 31 Dec 2017. I note that I have to pay higher valuation fees. Why is that so?
A9 : For buyers who were granted an option on or before 31 Dec 2017, HDB will send such cases to the HDB's Panel of Valuers for a valuation. Buyers will have to pay $226.00 (3-room and larger flats) or $156.45 (1-/2-room flats) for the valuation.
For cases where flat sellers grant an OTP on or after 1 Jan 2018, the buyers who intend to finance the purchase of the flat using their CPF monies or a home loan must submit a request to HDB to confirm the value which forms the basis for home loan and CPF usage. The processing fee for the request is $120 (inclusive of GST). HDB will send them an email once the value is ready. Buyers can also check the status via the HDB Resale Portal.
Submit Resale Application
Q10: What is considered a complete resale application?
A10 : Flat sellers and buyers will have to submit their portions of the resale application separately. If you are the first party who has submitted your portion of the application, you should inform the second party so that he can submit his portion within seven days. The resale application will only be considered complete when HDB receives both portions of the resale application from flat seller and buyer.
Q10: What is considered a complete resale application?
A10 : Flat sellers and buyers will have to submit their portions of the resale application separately. If you are the first party who has submitted your portion of the application, you should inform the second party so that he can submit his portion within seven days. The resale application will only be considered complete when HDB receives both portions of the resale application from flat seller and buyer.
Q11: I am the second party who is doing my submission of resale application. After keying the OTP details, an error message "The information provided by buyers and sellers are different." popped up. I am then not able to proceed with the submission of my resale application. What is the problem?
A11 : The system will match the following information (Flat address, Resale Price, Option Fee, Deposit, Option Grant Date, Option Exercise Fee, OTP Serial No.) provided by the flat seller and buyer in their separate applications. Both flat seller and buyer have to provide consistent information relating to the resale transaction. If the second party receives the above error message, it means that the information provided by the second party does not tally with that provided by the first party. To proceed, please refer to the OTP that both parties have executed and check the information provided. In situation where the error is caused by the first party, you will have to inform HDB. You may contact our Customer Relations Executive at 6490 3626 (Mon - Fri from 8:30am to 5:30pm) to seek assistance for your submission of the resale application.
Q12: I am in the midst of filling up the resale application form and I realised that I do not have some of the information (such as spouse's income etc.) or documents (such as Divorce Certificate etc.) required. What can I do?
A12 : There is an option to allow you to save the application as draft (Save as Draft). You may then complete the application later for submission. The draft application will be saved for two weeks.
Q13: How do I submit a pair of contra case via the HDB Resale Portal?
A13 : For contra cases, there are 3 parties involved. Pls refer to the illustration below.
As the contra party, Mr Koh will have to submit 2 sets of application; an application to sell his flat A and an application to buy flat B. The applications will have to be submitted separately.
In both applications, Mr Koh has to indicate that he is applying for "contra" and to provide the contra flat address.
Mr Koh must indicate "contra" in his application & addresses of the flats he is selling & buying. 
Mr Tan & Mr Lim need NOT indicate "contra" in their applications.
All portions of the applications (by the 3 parties) have to be submitted within 7 days.
Q14: How do I submit application to buy Two Adjoining Flats under Conversion Scheme via the HDB Resale Portal?
A14 : Pls refer to the illustration below.
Mr Koh must indicate "Buying adjoining flat under Conversion Scheme >> Two adjoining flats" in his application & key in the 2 flats addresses that he intends to buy. Mr Tan & Mr Lim need NOT indicate "conversion" in their application.
Q15: I have engaged the services of a salesperson. Can my salesperson submit the resale application and Request for Value on my behalf?
A15 : Yes. The salespersons can continue submitting a resale application and Request for Value via the e-Resale e-Service or Estate Agent Toolkit (for agencies which are subscribers).
Q16: Where can I view the status of my resale application?
A16 : You can view the status via the HDB Resale Portal.
Q17: How is the date of acceptance of resale application determined?
A17 : Once we have received the complete resale application from the flat sellers and buyers, we will verify the eligibility for sale/purchase and review the supporting documents submitted. If the application is in order, we will notify sellers and buyers of the acceptance of the application via SMS/emails, and post the application progress update in the HDB Resale Portal. The date of HDB's acceptance of the resale application marks the beginning of the 8 weeks processing time of the transaction.
Q18: How is the completion date determined?
A18 : The completion date is tentatively scheduled 8 weeks from the date of HDB's acceptance of the resale application. This date will be indicated in the letter of HDB's acceptance of the resale application. The sellers or the buyers may jointly decide to change the completion date and request HDB to make the change.
Q11: I am the second party who is doing my submission of resale application. After keying the OTP details, an error message "The information provided by buyers and sellers are different." popped up. I am then not able to proceed with the submission of my resale application. What is the problem?
A11 : The system will match the following information (Flat address, Resale Price, Option Fee, Deposit, Option Grant Date, Option Exercise Fee, OTP Serial No.) provided by the flat seller and buyer in their separate applications. Both flat seller and buyer have to provide consistent information relating to the resale transaction. If the second party receives the above error message, it means that the information provided by the second party does not tally with that provided by the first party. To proceed, please refer to the OTP that both parties have executed and check the information provided. In situation where the error is caused by the first party, you will have to inform HDB. You may contact our Customer Relations Executive at 6490 3626 (Mon - Fri from 8:30am to 5:30pm) to seek assistance for your submission of the resale application.
Q12: I am in the midst of filling up the resale application form and I realised that I do not have some of the information (such as spouse's income etc.) or documents (such as Divorce Certificate etc.) required. What can I do?
A12 : There is an option to allow you to save the application as draft (Save as Draft). You may then complete the application later for submission. The draft application will be saved for two weeks.
Q13: How do I submit a pair of contra case via the HDB Resale Portal?
A13 : For contra cases, there are 3 parties involved. Pls refer to the illustration below.
As the contra party, Mr Koh will have to submit 2 sets of application; an application to sell his flat A and an application to buy flat B. The applications will have to be submitted separately.
In both applications, Mr Koh has to indicate that he is applying for "contra" and to provide the contra flat address.
As the contra party, Mr Koh will have to submit 2 sets of application; an application to sell his flat A and an application to buy flat B. The applications will have to be submitted separately.
In both applications, Mr Koh has to indicate that he is applying for "contra" and to provide the contra flat address.
| Mr Koh must indicate "contra" in his application & addresses of the flats he is selling & buying. |
| Mr Tan & Mr Lim need NOT indicate "contra" in their applications. |
All portions of the applications (by the 3 parties) have to be submitted within 7 days.
Q14: How do I submit application to buy Two Adjoining Flats under Conversion Scheme via the HDB Resale Portal?
A14 : Pls refer to the illustration below.
| Mr Koh must indicate "Buying adjoining flat under Conversion Scheme >> Two adjoining flats" in his application & key in the 2 flats addresses that he intends to buy. |
| Mr Tan & Mr Lim need NOT indicate "conversion" in their application. |
Q15: I have engaged the services of a salesperson. Can my salesperson submit the resale application and Request for Value on my behalf?
A15 : Yes. The salespersons can continue submitting a resale application and Request for Value via the e-Resale e-Service or Estate Agent Toolkit (for agencies which are subscribers).
Q16: Where can I view the status of my resale application?
A16 : You can view the status via the HDB Resale Portal.
Q17: How is the date of acceptance of resale application determined?
A17 : Once we have received the complete resale application from the flat sellers and buyers, we will verify the eligibility for sale/purchase and review the supporting documents submitted. If the application is in order, we will notify sellers and buyers of the acceptance of the application via SMS/emails, and post the application progress update in the HDB Resale Portal. The date of HDB's acceptance of the resale application marks the beginning of the 8 weeks processing time of the transaction.
Q18: How is the completion date determined?
A18 : The completion date is tentatively scheduled 8 weeks from the date of HDB's acceptance of the resale application. This date will be indicated in the letter of HDB's acceptance of the resale application. The sellers or the buyers may jointly decide to change the completion date and request HDB to make the change.
Acknowledge Resale Documents by Buyers
Q19: With the removal of first appointment, how is HDB going to explain the financing details of my flat purchase to me?
A19 : The financial plan has been simplified. We will rely on the financing information provided by you in the resale application and draft a financial plan for your endorsement. It will be deposited on the HDB Resale Portal. You will need to log in to the HDB Resale Portal to endorse the financial plan.
Q20: If I want to make changes to the draft financial plan, how can I do it?
A20 : You can revise your financial plan on the HDB Resale Portal, and endorse the revised financial plan.
Q21: What is the sequence of activities that I need to complete once the CRM has deposited the draft financial plan and resale documents in the HDB Resale Portal?
A21 : After the CRM has deposited the draft financial plan and documents on the HDB Resale Portal, you will need to endorse the financial plan and the CPF e-withdrawal, and fill up the Health Declaration Forms (HPS) if you need to apply for the CPF Board's Home Protection Insurance Scheme. Next, you will endorse the resale documents and make the necessary payments.
Q19: With the removal of first appointment, how is HDB going to explain the financing details of my flat purchase to me?
A19 : The financial plan has been simplified. We will rely on the financing information provided by you in the resale application and draft a financial plan for your endorsement. It will be deposited on the HDB Resale Portal. You will need to log in to the HDB Resale Portal to endorse the financial plan.
Q20: If I want to make changes to the draft financial plan, how can I do it?
A20 : You can revise your financial plan on the HDB Resale Portal, and endorse the revised financial plan.
Q21: What is the sequence of activities that I need to complete once the CRM has deposited the draft financial plan and resale documents in the HDB Resale Portal?
A21 : After the CRM has deposited the draft financial plan and documents on the HDB Resale Portal, you will need to endorse the financial plan and the CPF e-withdrawal, and fill up the Health Declaration Forms (HPS) if you need to apply for the CPF Board's Home Protection Insurance Scheme. Next, you will endorse the resale documents and make the necessary payments.
Acknowledge Resale Documents by Sellers
Q22: With the removal of first appointment, how is HDB going to explain the details of the sale proceeds calculation to me?
A22 : The sale proceeds is calculated based on the resale price less the financial obligations you need to discharge, such as the outstanding home loan, CPF refund, etc. We will rely on the financial information provided by you in the resale application and compute the sale proceeds for you. The computation will be deposited in the HDB Resale Portal. You will need to log in to the HDB Resale Portal to endorse the sale proceeds calculation.
Q22: With the removal of first appointment, how is HDB going to explain the details of the sale proceeds calculation to me?
A22 : The sale proceeds is calculated based on the resale price less the financial obligations you need to discharge, such as the outstanding home loan, CPF refund, etc. We will rely on the financial information provided by you in the resale application and compute the sale proceeds for you. The computation will be deposited in the HDB Resale Portal. You will need to log in to the HDB Resale Portal to endorse the sale proceeds calculation.
Endorse Documents
Q23: Do I have to sign on the resale documents uploaded for my endorsement?
A23 : No. We wil prepare the resale documents and deposit them in the HDB Resale Portal. You will endorse the resale documents online.
Q24: How will I be notified that the draft financial plan (or for sellers, the sale proceeds calculation) and resale documents are ready for my endorsement?
A24 : An SMS will be sent to your mobile number registered with us, to inform you that the draft financial plan is ready for your endorsement. An email will also be sent to you if you have given us your email address.
Q25: If I have questions on the draft financial plan (sale proceeds calculation) or the resale documents, who can I contact to seek clarifications?
A25 : You can contact the Customer Relations Manager (CRM) in charge of your application for clarifications. The CRM's details are provided on the HDB Resale Portal.
Q26: What must I do before I endorse the documents?
A26 : You will need to read through the documents before endorsing them. As the documents are in pdf format, you can save a copy for reference.
Q27: The flat is bought (sold) with 3 other buyers (sellers). Are they required to endorse the documents as well?
A27 : Yes, the documents must be endorsed individually by all the buyers (sellers). The endorsement is sequenced based on the buyers' (sellers') information provided in the resale application. The HDB Resale Portal will also indicate the status of the whole endorsement process.
Q28: Are the Administrators and Executors able to endorse the resale documents on the HDB Resale Portal?
A28 : As long as the Administrators and Executors have a valid SingPass, they too can endorse the resale documents on the HDB Resale Portal.
Q29: What is the timeframe for me to endorse the proposed financial plan (sale proceeds calculation) and resale documents?
A29: You will be given 6 calendar days to endorse the draft financial plan (or sale proceeds calculation) and resale documents. We will send you an SMS indicating when you must complete the process.
Q30: What happens if I have overlooked it and missed the 6 calendar days' deadline?
A30: We will send an SMS to remind you and give you 2 more calendar days to do it. We will also inform the other party (i.e. your sellers or buyers) of the extended deadline via SMS and email. If the documents are not endorsed, we will postpone the resale completion date.
Q31: What will happen if the other party fails to endorse the resale documents after the expiry of the extended deadline?
A31: Should any party fail to endorse the documents within the extended deadline, the resale completion date has to be revised. Our CRM will inform the sellers and buyers through SMS and email of the revised completion date.
Q23: Do I have to sign on the resale documents uploaded for my endorsement?
A23 : No. We wil prepare the resale documents and deposit them in the HDB Resale Portal. You will endorse the resale documents online.
Q24: How will I be notified that the draft financial plan (or for sellers, the sale proceeds calculation) and resale documents are ready for my endorsement?
A24 : An SMS will be sent to your mobile number registered with us, to inform you that the draft financial plan is ready for your endorsement. An email will also be sent to you if you have given us your email address.
Payment
Q32: What about the payments such as conveyancing, title search and caveat fees that I need to make for my flat purchase?
What about the payments such as conveyancing and registration fees that I need to make for the sale of my flat?
A32: You can make the payments online by using your Visa and Mastercard credit card. You will be directed by the HDB Resale Portal to make the payments once you have endorsed all the documents.
What about the payments such as conveyancing and registration fees that I need to make for the sale of my flat?
Resale Approval
Q33: I am taking a home loan from a FI to finance the flat purchase. My solicitors have informed me that they need the resale approval letter for the preparation of the legal documents. When can I expect to receive the approval letter?
A33: You will receive the resale approval letter within 2 weeks after HDB's acceptance of the resale application. We will notify you via SMS and email.
Q34: I am taking an HDB housing loan to finance the flat purchase, when can I expect to receive the resale approval letter?
A34: You will receive the resale approval letter within 4 weeks after HDB's acceptance of the resale application. We will notify you via SMS and email.
Q35: If I have applied for the CPF Housing Grant, will the grant approval be issued at the same time as the resale approval?
A35: As there are additional checks involved in the processing of CPF Housing Grants, the grant approval may be issued with or after the resale approval.
Q36: How will I be notified that my resale application has been approved by HDB?
A36: We will send an SMS and email to inform the sellers and buyers once the resale application is approved. The approval letter will also be available on the HDB Resale Portal.
Resale Completion
Q37: How will I be notified that my resale completion has been scheduled?
A37: We will send an SMS to inform the sellers and buyers once the resale completion is scheduled. The completion date and time will also be available on the HDB Resale Portal.
Q38: I need to make balance payment on the completion day. How do I make this payment?
A38: The payment advice will be made available on the HDB Resale Portal. You will need to print a copy and bring it along for payment before you meet up with our CRM.
Q39: Do I need to attend the resale completion appointment?
A39: If you have appointed HDB to act for you, you will need to attend the resale completion appointment personally.
Q40: What do I do if i am unable to attend the resale completion appointment?
A40: If you are unable to attend the resale completion appointment, you can contact our CRM who will advise you accordingly.
Q38: I need to make balance payment on the completion day. How do I make this payment?
Q39: Do I need to attend the resale completion appointment?
Q40: What do I do if i am unable to attend the resale completion appointment?
Source: HDB (20-Jan-2018)